How we handle it
Many goods need an approval from an authority before customs will release them, such as a municipality food registration, a conformity certificate, a TDRA type approval or a ministry permit. We tell you what your goods need and apply for it, so the permit is ready when the shipment arrives.
- Know what you need before you ship
- No shipment held for a missing permit
- Approvals tracked for repeat imports
What is included
- Food and consumer product registration
- Cosmetics and personal care approvals
- Medical and pharmaceutical permits
- Telecom and electronics approvals
- Plant, animal and agriculture permits
- Restricted and controlled goods guidance
Documents we need
If something is missing, send what you have and we will tell you what else is needed.
- 1Product details and labels
- 2Commercial invoice
- 3Manufacturer certificates
- 4Trade licence
Questions
How long does customs clearance take in the UAE?
When the documents are complete and correct, most shipments are processed within 24 to 48 hours. Inspections, missing permits or wrong paperwork add time, which is why we check your file before the cargo arrives.
How much does customs clearance cost?
Our clearance fee depends on the port, the type of cargo and how many lines are on the invoice. On top of that you pay the government duty (usually 5% of the CIF value) and 5% VAT, plus any port or terminal charges. Send us your invoice on WhatsApp and we will give you a full breakdown before we start.
What documents do I need to clear my shipment?
Usually a commercial invoice, packing list, bill of lading or airway bill, and a certificate of origin. Some goods also need a permit from an authority. Share what you have and we will tell you exactly what is missing.
Can you clear my goods if I do not have an importer code?
Yes. If you do not have your own customs code, we can guide you on the options, including clearing under a licensed importer where the goods and the rules allow it. Message us with the details and we will advise.
